The ability to engage and partner with your current customers, as well as to reach out and establish relationships with new ones, is the foundation of your business. With MetalEZ, you can take accessibility and responsiveness to your client base to a whole new level.

Call Center Management

Facilitates efficient phone-based operations by providing instant access to all resources required to address questions and issues, and automatically routing callers to the department or individuals best equipped to serve them

Customer Relationship Management (CRM)

Streamlines customer-driven processes by providing personnel with better and more complete information to serve clientele; demonstrated to decrease operating costs, build more profitable interactions, and improve customer satisfaction by between 35-40%

Google Map™ Integration

Incorporates maps and driving directions into screens where such information is needed, automatically mapping new locations and adding calculated drive times to appointments set in the calendar

Marketing Campaign Management

Targets an unlimited number of customers and prospects selected through diverse criteria, allowing them to be contacted using various forms of media; tracks the progress of marketing efforts via digital dashboards and key performance indicators

Marketing Management Software

Creates and tracks marketing initiatives used for telemarketing, direct mail, and email, with available mail merge of standard letters and emails; downloads and imports suspect lists directly from providers via integration with Microsoft Excel™

Opportunity Tracking System

Presents information based on customizable criteria for sales and marketing leads throughout a pre-determined cycle, monitoring and analyzing progress and results of deals for follow-up and analysis

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